Customer Operations Manager
United States, New York
We are searching and seeking a committed Customer Operations Manager(Administrative Operations Manager) who is looking for a better and legit way to supplement your earnings from home, to assist our company with the recovery of outstanding payments, and to satisfy customer needs through transparent communication. In this role, your duties will include communicating with debtors via telephone and emails, negotiating payment settlements with debtors, listen to customer grievances, and peacefully resolve any concerns they may have. Additionally, notify customers about the service features that are exciting and relevant to their individual needs.
!. Take incoming calls from clients and listen to concerns, complaints, and questions carefully.
!.Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency.
!. Locating debtors and contacting them via phone or email to address their overdue payments and determine the reason for the outstanding debt.
!. Communicating with the sales and accounting department to maintain accurate and updated information on client accounts and payments.
!. Contacting customers to inform on delinquency, encourage on-time payments, and set up payment plans that can facilitate good credit.
!. Reviewing records for accuracy and handling disputes to make sure that account information is entered and maintained appropriately.
!. Contact clients about unpaid or overdue accounts, and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made.
!. Strong communication and problem-solving skills
!. Ability to multitask and regularly respond to emails
!. High school diploma or equivalent
!. Conflict resolution and de-escalation skills
!. Comfortable sitting and speaking for long periods of time
!. Must be 16 years of age or older.
!. Must be proficient with basic PC skills.
!. Must have an internet connection.
!. Basic English written language.
!. Basic English spoken language.
!. Computer with internet access and respond to emails in a timely manner.
!. A quiet working area away from distractions and follow the company's instructions.
!. Must be able to work independently and get the job done.
!. Desire to learn skills to successfully work from home