United States, Richmond
Market researchHourly rates
|Market research||75 $/h|
Anne Collins is one of Panel Consulting Group's co-founders. She has over 20 years of experience in market research, feedback, and insights. She is a subject matter expert in the areas of Market Research and Voice of Customer (VOC) and has worked with Fortune 500 and Fortune 1000 companies, both domestically and internationally. Over the past two decades, Anne has come to master many of the various feedback technologies and is able to expertly match a business' specific research initiatives with the right software. She is a seasoned project manager, and as such has implemented and delivered many successful projects revolving around enterprise feedback initiatives including online communities, surveys, data management, sample, panel management, and reporting. During her career she has led and worked on many different types of feedback projects: Loyalty Customer Satisfaction Voice of the Customer (VOC) Voice of the Employee (VOE) Market Research Surveys Anne earned her B.A. from Sweet Briar College where she majored in International Relations and completed coursework in Journalism and Communications at Lynchburg College.
Director of Programming at Lieberman Research Group
From June 2013 to September 2013
Direct all activities of survey programmers. Continue to lead in creating and maintaining programming standards, advancing our online surveys forward using custom scripts, implementing gamification, and creating Smartphone-friendly/mobile and tablet based surveys. Responsible for all Confirmit training of staff and expanding staff use of Confirmit where applicable. Direct and lead efforts as mobile programming platform used inhouse (SODA) and web-based survey platform Confirmit merge into one application. Work with all project teams where needed on advanced proposals and provide advice and guidance on all areas of survey programming and reporting within Confirmit and other tools. Developed online system to manage and integrate all waves of ihut (In-Home Use Tests) surveys, report and data utilizing Confirmit and Reportal. Administered Discrete Choice, conjoint, and Max Diff Sawtooth exercises including multi-language.
Director of Research Technology at Isometric Solutions
From September 2013 to September 2014
Principal at IABC Research & Solutions
From September 2013 to September 2014
Technical Project Manager at Questback
United States, Bridgeport, CT
From February 2014 to December 2014
Partner at Opinion Solutions
From December 2007 to February 2011
Secure new clients. Expand client base. Manage all technical aspects (including programming) of all market research projects such as online, paper and phone surveys. Serve as Confirmit expert and manage all surveys in Confirmit. Provide advice and guidence on all technical aspects to other business partner and clients. Work with partner on all related proposals. Ensure timely deliverables and timelines. Understand client requirements and needs. Make and review strategic decisions with partner.
Director of Client Services at Louis Allen Worldwide
From January 2007 to February 2008
1. Supervise the on-line design, administration, and reporting to clients and strategic partners on time with zero defects 2. Manage business development support activities. These detail responsibilities include but are not limited to: 1. Being the point person in establishing and meeting client requirements 2. Training survey analysts in the effective ways to utilize the ConfirmIt tool 3. Overseeing the launching of all survey projects 4. Re-designing our reporting process 5. Interfacing with the ConfirmIt staff 6. Serve as a resource in data mining and research projects 7. Establishing appropriate processes and controls 8. Function as the editor and producer of our quarterly newsletter 9. Supervise our website maintenance and update 10. Co-author case studies 11. Develop on-line marketing materials
Technical Account Manager at Confirmit
From January 2000 to December 2006
In depth experience (5+ years) in online survey/data collection and reporting. Experience in many different type of feedback such as customer satisfaction, employee satisfaction/opinion, employee reviews, and market research surveys. Worked extensively with Fortune 100 and 500 companies. Trained many levels of clients (SVPs and Directors and downwards) in full 2 day training class as the sole primary trainer on site.
Technical Research Associate at GfK Custom Research North America
From March 1999 to December 2000
Research Assistant at GfK Custom Research North America
From January 1997 to December 1999
Sr Programmer at Lieberman Research Group
From February 2011 to June 2013
Program in house online surveys using Confirmit for pharma clients and consumer goods and services clients. Serve as lead in house Confirmit programmer (our department is growing!). Create ad hoc reports and crosstabs when needed. Serve as Confirmit expert. End to end work with surveys from programming to fielding to data files, and if needed ad hoc reports and crosstabs. Also program mobile surveys for iPads using Confirmit. Create production system from kickoff to survey end including QA process. Implement new question types and tools from vendors and manage vendors on any custom development needed for projects. Work with all project teams where needed on advanced proposals and provide advice and guidance on all areas of survey programming and reporting within Confirmit and other tools.
Strategy Manager at Questback
United States, Houston
From January 2015 to March 2017
* Translate Market Research and Voice of Customer prospects' and customers' needs to all levels of the organization. • Fulfill information requests from existing and prospective customers (RFP’s, RFI’s, etc.) • Prepare standard quotations and proposal information * Provide technical demonstrations and demonstrations for product in all areas - Voice of Employee, Voice of Customer and Market Research. • Serves as senior subject matter expert on Voice of Customer and Market Research opportunities, best practices, and customers. * Provide multi day training and best practice sessions for executives across organizations on all aspects of the organization * Provide feedback to Product Management Team and Product Team on all aspects of the Enterprise platform * Implement and manage delivery of Platform and Services for customers * Provide Industry Expertise on Market Research & Voice of Customer industries to Directors & President of North America. * Passionate & seasoned customer advocate on sales side & Implementation/Customer Success side. Help customers to implement SaaS based enterprise solutions including feedback throughout organizations in order to measure voice of customer, voice of employee, market research metrics and employee engagement and customer satisfaction measurements. Promote software, solutions and services to current and prospective customers; work with all levels of sales organization include President of North America, Director of Sales and Sales Executives to expand and manage sales opportunities to acquire grow and retain customers.
Bachelor's Degree at Sweet Briar College, United States
Graduated in 1996
Number of completed jobs: 0
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