arlene costo
Philippines
Data Entry, Administrative support, BPO Call Center Agent, Data Entry Specialist, Email Handler, Email Tech Support Agent, Administrative Support Assistant, Data Encoding, Customer Service Agent, Order Entry, Virtual Assistant, Data Entry, Administrative support, BPO Call Center Agent, Data Entry Specialist, Email Handler, Email Tech Support Agent, Administrative Support Assistant, Data Encoding, Customer Service Agent, Order Entry, Virtual Assistant
Data Entry | 5 $/h |
Administrative support | 10 $/h |
BPO Call Center Agent | 10 $/h |
Data Entry Specialist | 5 $/h |
Email Handler | 7 $/h |
Email Tech Support Agent | 10 $/h |
Administrative Support Assistant | 10 $/h |
Data Encoding | 5 $/h |
Customer Service Agent | 10 $/h |
Order Entry | 5 $/h |
Virtual Assistant | 10 $/h |
Data Entry | 5 $/h |
Administrative support | 10 $/h |
BPO Call Center Agent | 10 $/h |
Data Entry Specialist | 5 $/h |
Email Handler | 7 $/h |
Email Tech Support Agent | 10 $/h |
Administrative Support Assistant | 10 $/h |
Data Encoding | 5 $/h |
Customer Service Agent | 10 $/h |
Order Entry | 5 $/h |
Virtual Assistant | 10 $/h |
Mon | Tue | Wed | Thu | Fri | Sat | Sun | Time |
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07:00 |
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08:00 |
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09:00 |
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10:00 |
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11:00 |
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12:00 |
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13:00 |
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14:00 |
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15:00 |
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16:00 |
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17:00 |
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18:00 |
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19:00 |
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20:00 |
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21:00 |
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22:00 |
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23:00 |
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00:00 |
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01:00 |
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02:00 |
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03:00 |
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04:00 |
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05:00 |
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06:00 |
So you have more important tasks to do, client meetings to attend to, need some personal time and would like to have work-life balance but you just can't leave your workstation due to your daily tasks and to dos that you have to deliver on a daily basis. You don't have to get stuck out there doing all the manual work on your own. Let's be partners! I would love to be part of your success by helping you out with some of those deliverables. Let's tick off those to do lists!
Data Entry
5 $
Administrative support
10 $
BPO Call Center Agent
10 $
Data Entry Specialist
5 $
Email Handler
7 $
Email Tech Support Agent
10 $
Administrative Support Assistant
10 $
Data Encoding
5 $
Customer Service Agent
10 $
Order Entry
5 $
Virtual Assistant
10 $
Data Entry
5 $
Administrative support
10 $
BPO Call Center Agent
10 $
Data Entry Specialist
5 $
Email Handler
7 $
Email Tech Support Agent
10 $
Administrative Support Assistant
10 $
Data Encoding
5 $
Customer Service Agent
10 $
Order Entry
5 $
Virtual Assistant
10 $
English
Fluent
Customer Service Specialist at IBM Daksh Business Process Inc.
Philippines, Quezon city
From March 2005 to March 2011
Handled the following accounts: Sprint - Customer Service - 3 years Apple Inc - Technical Support - 3 years
Team Lead at Accenture
Philippines, Quezon city
From August 2015 to May 2018
Utilizes industry or domain experience to deliver business value on a repeatable basis to clients. Delivers strategic business insights, aids decision-making to maximize client operations or uncover opportunities to grow revenue to reduce costs. Utilizes a broad set of analytical tools to recommend and implement improvements to client business functions such as demand forecasting, inventory optimization.
Backlog to Install Coordinator at IBM
Philippines, Quezon city
From May 2013 to May 2015
Sales works with annuity offerings to support client infrastructure and preserve their IT investment (Hardware Maintenance (HWMA), Software Services). Handle backlog to installation administration and involves tasks such as invoicing, installation, billing request and management. Works hand in hand with bid managers to ensure installation of hardware, software and maintenance IBM sales requests meets SLA. Attend urgent client meetings and handle complex installation scenarios. Handle billing disputes and performs manual billing. Ensure that all transactions are handled in compliance with all audit guidelines and established processes. Validate and register client’s signed contracts through intranet base tools. Initiate other related duties as may be reasonably assigned by management. Ensure high confidentiality of contracts, records, and deliverables.
Lead Process Trainer at IBM Daksh Business Process Inc.
Philippines, Quezon city
From March 2011 to May 2015
Deliver client-mandated modules and facilitate learning & development of new-hire agents. Perform coaching and feedback to new-hire agents during product training. Supervise new-hire agents during their soft-production or learning lab period. Assess agent's communication skills and provide them feedback about their progress and areas for improvement. Prepare performance reports and other ad-hoc reports being assigned by immediate manager. Conduct Continuing Education modules for tenured agents. Execute the Integrated Delivery Module in which we deliver Voice & Accent Modules during Product Training for embedding of effective communication skills. During these periods we evaluate learners/trainees using a standard Communication Skills Assessment form.
Bachelor's Degree at Bicol University, Philippines
Graduated in 2002
Number of completed jobs: 0
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