Barbara Theresa Salvino
Data Entry, B2B Marketing, English Translator, BPO Call Center Agent, Order Entry, Data Entry, B2B Marketing, English Translator, BPO Call Center Agent, Order Entry
Data Entry | 6 $/h |
B2B Marketing | 6 $/h |
English Translator | 6 $/h |
BPO Call Center Agent | 6 $/h |
Order Entry | 6 $/h |
Data Entry | 6 $/h |
B2B Marketing | 6 $/h |
English Translator | 6 $/h |
BPO Call Center Agent | 6 $/h |
Order Entry | 6 $/h |
Mon | Tue | Wed | Thu | Fri | Sat | Sun | Time |
---|---|---|---|---|---|---|---|
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
07:00 |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
08:00 |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
09:00 |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
10:00 |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
11:00 |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
12:00 |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
13:00 |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
14:00 |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
15:00 |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
16:00 |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
17:00 |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
18:00 |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
19:00 |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
20:00 |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
21:00 |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
22:00 |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
23:00 |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
00:00 |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
01:00 |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
02:00 |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
03:00 |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
04:00 |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
05:00 |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
06:00 |
Customer Service (Email/Chat) B2C Quality Assurance
Data Entry
6 $
B2B Marketing
6 $
English Translator
6 $
BPO Call Center Agent
6 $
Order Entry
6 $
Data Entry
6 $
B2B Marketing
6 $
English Translator
6 $
BPO Call Center Agent
6 $
Order Entry
6 $
english
Fluent
Adhoc Team Leader at Spi CRM Inc ( Relia)
Philippines, Dumaguete
From April 2016 to May 2017
•Team Leader •Take Supervisory Calls • Handled group of agents, doing Inbound/outbound escalations and Complaints Management • Coaching agents: customer satisafaction,first call resoluton and call audits, quality Assurance and Team meetings • Handled New Hires/Neophytes, talking with clients, presentation of reports for call volume and call handling and other-related issues •Set daily tailgate sessions and catch up meetings to discuss performance •Analyze KPI data trends and conduct performance readout •Manage variation in performance and identify outliers for action planning •Attend weekly and quarterly Business Reviews to provide updates and results of each action to clients •Identify each site opportunity and create actions to improve •Coordinate with WFM team for the volume requirements and queue status •Brainstorm with the Quality team to provide best call samples and red flags •Incentives and RnR management for top performing team/consultant
Customer Service Representative at Spi CRM Inc ( Relia)
Philippines, Dumaguete
From October 2013 to April 2016
-Assist customers via Inbound and outbound calls, delivering excellent service by providing the needed information of the customer,troubleshooting and resolving issues and crossell services that will enhance their experience. -Escalating to correct department, making reports/refund -Proficient in Bill interpretation
Customer Service representative at Qualfon Inc
Philippines, Dumaguete
From September 2011 to October 2013
-Assist customers via Inbound and outbound calls, delivering excellent service by providing the needed information of the customer,troubleshooting and resolving issues and crossell services that will enhance their experience. -Troubleshooting Issues on mobile devices -Correct rate plans -Take Supervisory calls
Associate's Degree at Foundaton University, Philippines
Graduated in 2008
Number of completed jobs: 0
Clients:
Job title | Client | Budget | Job Post Expires | Status |
---|
Job title | Client | Budget | Deadline |
---|
Job title | Client | Budget | Duration | Rate/Review |
---|