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Harshika Govind

Customer service professional cum admin assistant

India, Delhi

Jobs icon orange 94ffd87093b83fdc9b67fa7b732ea8f8d8497b2b085da866c84175ac8f48105e Administrative support, Administrative support, Administrative support, Chat Support Agent

Hourly rates
Hourly rates:

Administrative support 5 $/h
Administrative support 5 $/h
Administrative support 5 $/h
Chat Support Agent 5 $/h

Availability
Availability 52405b7fe82d58b5c76ac24116a798b0a1dcc3d23bb0e96e9b10c6ab4b8fb120 Availability
Mon Tue Wed Thu Fri Sat Sun Time
Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 07:00
Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 08:00
Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 09:00
Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 10:00
Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 11:00
Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 12:00
Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 13:00
Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 14:00
Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 15:00
Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 16:00
Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 17:00
Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 18:00
Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 19:00
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Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 22:00
Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 23:00
Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 00:00
Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 01:00
Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 02:00
Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 03:00
Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 04:00
Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 05:00
Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 06:00
Personal overview a903669942842580f4fb808c443ab44de30e350b21c79f5bad5b7c9f859f0546 Personal overview

I have 5+ years of experience in international customer service (BPO), HR recruitment, admin, and sales domain. My background includes providing friendly assistance to customers via phone, email, and live chat while successfully enhancing customer response strategies and managing overall customer service functionality and performing HR, admin duties of handling end to end recruitment process along with the recruitment empanelment with the clients in order to provide these clients best manpower services.

Services 1edd4c5f900b5ecd2370e87757f7478f0b460b473652f1ef79caddb8e8383a13 Services

Administrative support

5 $

Administrative support

5 $

Administrative support

5 $

Chat Support Agent

5 $

Skills f46992aed5c0fe99c7ce1120d137ab37ce3e1d178b5a63264d1f2571be3b4ce5 Skills
recruitment management virtual assistant chat support agent customer service admin HR
Languages e663067db13cf192c0fa7357a84e0a0c164feeb28a348dfcf6a0a8efeed9fe9a Languages

English

Fluent

Hindi

Fluent

History c41e85eada801ce55dfb0ec744f0e0e0f1a8edf53c127fe985a0266b4ed6d082 Professional history

Operation executive at SSS Industrial services

India, Pune

From August 2018 to February 2020

• Handled End to End Recruitment Process • Creation and maintenance of Job openings at various Job postings. • Scheduling the shortlisted profiles for interview and ensuring following up. • Sourcing talent through job portals (Naukri, Linkedin), internal database, employee referral etc. • Screening and short listing candidate’s profiles as per the requirements of clients. • Directly handling the clients and interacting with on them a daily basis. • Interaction with the clients for feedbacks and new requirements. • Maintaining daily/weekly/monthly reports such as Contact details of the Candidates, Interview tracker, Interview status reports, Closure reports & Feedback reports • Did recruitment empanelment with the clients providing creative support to the client Organizations in the areas of Manpower services i.e. providing Skilled, unskilled labors, and other manpower as per the requirement.

Senior technical support advisor at Teleperformance

India, Gurgaon

From July 2016 to July 2018

• Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions. • Handled different queues –Retention, billing, technical and customer service. Took inbound calls and chats to collect / resolve customer queries related to Adobe products • Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume). • Helped company attain the highest customer service ratings (as determined by external auditors)—earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. • Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.

Technical support associate at Convergys India services

India, Gurgaon

From April 2015 to October 2015

• Taking inbound calls of US customers solving queries relating to Downloading, installing and activating of windows 98, windows 7, windows 10 and office 2007, office 2010, office 2013. • Troubleshoot computer problems of US customers by taking remote access of their computer and resolving certain problems related to any windows version activation or any office version activation and installation of any windows or any office version by using Microsoft Software • Delivering service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet • Interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services • Following up and make scheduled call backs to customers where necessary • Staying current with system information, changes and updates

Customer service associate at IBM Daksh

India, Gurgaon

From December 2011 to December 2012

• Attending inbound calls of the UK customers and providing them the quick resolution of their Virgin Media services. • Handling queries of UK people related to Television set up box of Virgin Media Company. • Answered nearly 150 calls daily from customers inquiring about product usage, billing issues, or general company information. • Received recognition on four different occasions for mediating conflict and keeping the business throughout the process. • Learned about eight different products and competently provided customers with information about each one, complementary products, and suggestions for their usage.

Education 2268d1971e94f9385bb533fadbb84d9a6ca967c84cee440ca10ab65d57d60a2c Education

Bachelor's Degree at Periyar University, India

Graduated in 2012

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