junalyn vidal
Customer Support Specialist
Philippines, Quezon City
Customer Service Agent, Chat Support Agent, Administrative Support Assistant
Customer Service Agent | 6 $/h |
Chat Support Agent | 6 $/h |
Administrative Support Assistant | 6 $/h |
Mon | Tue | Wed | Thu | Fri | Sat | Sun | Time |
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07:00 |
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08:00 |
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09:00 |
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10:00 |
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11:00 |
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12:00 |
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13:00 |
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14:00 |
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15:00 |
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16:00 |
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17:00 |
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18:00 |
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19:00 |
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20:00 |
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21:00 |
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22:00 |
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23:00 |
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00:00 |
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01:00 |
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02:00 |
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03:00 |
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04:00 |
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05:00 |
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06:00 |
Client-focused and a team player with more than 5 years of broad experience in Customer Service, Sales and Health Care. Worked with people/nationalities here and abroad.
Customer Service Agent
6 $
Chat Support Agent
6 $
Administrative Support Assistant
6 $
Japanese
Average
English
Fluent
Brand Ambassador at Vipera Cosmetics
United Arab Emirates, Dubai
From December 2012 to January 2014
Take professional quality photographs to use on social media channels for promotional benefits.●Responsible for planning sampling events.●Provide customer service with extensive knowledge of VIPERA cosmetics.●Handle sales transactions, which included using cash registers.●Communicate to potential customers about the product value, quality and style
Customer Service Specialist/ at General Motors
Philippines, Quezon City
From March 2014 to May 2015
Resolves customer inquiries and complaints in a timely and empathetic manner. ●Serves as the main liaison between customers, management and sales team.●Politely assists customers via telephone and dealers by phoneand email.●Recipient of multiple positive reviews acknowledging dedication to excellent customer service.●Describes product to customers and accurately explain warranty details and care of merchandise.●Provides assistance about ongoing customer complaints, real time troubleshooting of car issues after sales.
Health Care Advisor at United Health Group
Philippines, Quezon City
From June 2015 to present
Member’s advocate -coverage and benefits.●Tasks include explaining member’s claims, appeals and complaints resolution status.●Continually maintain and improve the company's reputation and positive image in the markets served.●Assists in resolving and satisfying client requests and internal operational issues.●Interpret and communicate new or revised policies to members including HIPPA●Managing various general office duties such as answering inbound/outbound calls, completing insurance forms and mailing claims statements to patients upon request.●Reviewing customer survey information to prioritize areas of improvement.
Communications Coach at Optum Global Solutions
Philippines, Quezon City
From December 2016 to present
Planning and launching innovative, creative and effective communications campaigns internally.●Analyzing usage patterns to understand ways in which customers used company services.●Creates and implements internal communications strategies for company initiatives.●Working closely with assigned agents to identify their needs and challenges and provide solutions-oriented campaign themes.●Partners with the communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.●Coaching and mentoring agents on communication tactics with members regarding organization changes.
Brand Ambassador at Vipera Cosmetics
United Arab Emirates, Dubai
From December 2012 to January 2014
Take professional quality photographs to use on social media channels for promotional benefits.●Responsible for planning sampling events.●Provide customer service with extensive knowledge of VIPERA cosmetics.●Handle sales transactions, which included using cash registers.●Communicate to potential customers about the product value, quality and style
Customer Service Specialist/ at General Motors
Philippines, Quezon City
From March 2014 to May 2015
Resolves customer inquiries and complaints in a timely and empathetic manner. ●Serves as the main liaison between customers, management and sales team.●Politely assists customers via telephone and dealers by phoneand email.●Recipient of multiple positive reviews acknowledging dedication to excellent customer service.●Describes product to customers and accurately explain warranty details and care of merchandise.●Provides assistance about ongoing customer complaints, real time troubleshooting of car issues after sales.
Health Care Advisor at United Health Group
Philippines, Quezon City
From June 2015 to present
Member’s advocate -coverage and benefits.●Tasks include explaining member’s claims, appeals and complaints resolution status.●Continually maintain and improve the company's reputation and positive image in the markets served.●Assists in resolving and satisfying client requests and internal operational issues.●Interpret and communicate new or revised policies to members including HIPPA●Managing various general office duties such as answering inbound/outbound calls, completing insurance forms and mailing claims statements to patients upon request.●Reviewing customer survey information to prioritize areas of improvement.
Communications Coach at Optum Global Solutions
Philippines, Quezon City
From December 2016 to present
Planning and launching innovative, creative and effective communications campaigns internally.●Analyzing usage patterns to understand ways in which customers used company services.●Creates and implements internal communications strategies for company initiatives.●Working closely with assigned agents to identify their needs and challenges and provide solutions-oriented campaign themes.●Partners with the communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.●Coaching and mentoring agents on communication tactics with members regarding organization changes.
Master's Degree at Philippine Womens University, Philippines
Graduated in 2012
Number of completed jobs: 0
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