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junalyn vidal

Customer Support Specialist

Philippines, Quezon City

Jobs icon orange 94ffd87093b83fdc9b67fa7b732ea8f8d8497b2b085da866c84175ac8f48105e Customer Service Agent, Chat Support Agent, Administrative Support Assistant

Hourly rates
Hourly rates:

Customer Service Agent 6 $/h
Chat Support Agent 6 $/h
Administrative Support Assistant 6 $/h

Availability
Availability 52405b7fe82d58b5c76ac24116a798b0a1dcc3d23bb0e96e9b10c6ab4b8fb120 Availability
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Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 08:00
Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 Checked 5194dfc02f183eb45e3e39e8892fa14a6a5b31753b1564bb1898b90875b74743 09:00
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Personal overview a903669942842580f4fb808c443ab44de30e350b21c79f5bad5b7c9f859f0546 Personal overview

Client-focused and a team player with more than 5 years of broad experience in Customer Service, Sales and Health Care. Worked with people/nationalities here and abroad.

Services 1edd4c5f900b5ecd2370e87757f7478f0b460b473652f1ef79caddb8e8383a13 Services

Customer Service Agent

6 $

Chat Support Agent

6 $

Administrative Support Assistant

6 $

Skills f46992aed5c0fe99c7ce1120d137ab37ce3e1d178b5a63264d1f2571be3b4ce5 Skills
Willing to grow and learn new processes Strong verbal and written communication skills Can definitely work under pressure and a multi-tasker Team player
Languages e663067db13cf192c0fa7357a84e0a0c164feeb28a348dfcf6a0a8efeed9fe9a Languages

Japanese

Average

English

Fluent

History c41e85eada801ce55dfb0ec744f0e0e0f1a8edf53c127fe985a0266b4ed6d082 Professional history

Brand Ambassador at Vipera Cosmetics

United Arab Emirates, Dubai

From December 2012 to January 2014

Take professional quality photographs to use on social media channels for promotional benefits.●Responsible for planning sampling events.●Provide customer service with extensive knowledge of VIPERA cosmetics.●Handle sales transactions, which included using cash registers.●Communicate to potential customers about the product value, quality and style

Customer Service Specialist/ at General Motors

Philippines, Quezon City

From March 2014 to May 2015

Resolves customer inquiries and complaints in a timely and empathetic manner. ●Serves as the main liaison between customers, management and sales team.●Politely assists customers via telephone and dealers by phoneand email.●Recipient of multiple positive reviews acknowledging dedication to excellent customer service.●Describes product to customers and accurately explain warranty details and care of merchandise.●Provides assistance about ongoing customer complaints, real time troubleshooting of car issues after sales.

Health Care Advisor at United Health Group

Philippines, Quezon City

From June 2015 to present

Member’s advocate -coverage and benefits.●Tasks include explaining member’s claims, appeals and complaints resolution status.●Continually maintain and improve the company's reputation and positive image in the markets served.●Assists in resolving and satisfying client requests and internal operational issues.●Interpret and communicate new or revised policies to members including HIPPA●Managing various general office duties such as answering inbound/outbound calls, completing insurance forms and mailing claims statements to patients upon request.●Reviewing customer survey information to prioritize areas of improvement.

Communications Coach at Optum Global Solutions

Philippines, Quezon City

From December 2016 to present

Planning and launching innovative, creative and effective communications campaigns internally.●Analyzing usage patterns to understand ways in which customers used company services.●Creates and implements internal communications strategies for company initiatives.●Working closely with assigned agents to identify their needs and challenges and provide solutions-oriented campaign themes.●Partners with the communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.●Coaching and mentoring agents on communication tactics with members regarding organization changes.

Brand Ambassador at Vipera Cosmetics

United Arab Emirates, Dubai

From December 2012 to January 2014

Take professional quality photographs to use on social media channels for promotional benefits.●Responsible for planning sampling events.●Provide customer service with extensive knowledge of VIPERA cosmetics.●Handle sales transactions, which included using cash registers.●Communicate to potential customers about the product value, quality and style

Customer Service Specialist/ at General Motors

Philippines, Quezon City

From March 2014 to May 2015

Resolves customer inquiries and complaints in a timely and empathetic manner. ●Serves as the main liaison between customers, management and sales team.●Politely assists customers via telephone and dealers by phoneand email.●Recipient of multiple positive reviews acknowledging dedication to excellent customer service.●Describes product to customers and accurately explain warranty details and care of merchandise.●Provides assistance about ongoing customer complaints, real time troubleshooting of car issues after sales.

Health Care Advisor at United Health Group

Philippines, Quezon City

From June 2015 to present

Member’s advocate -coverage and benefits.●Tasks include explaining member’s claims, appeals and complaints resolution status.●Continually maintain and improve the company's reputation and positive image in the markets served.●Assists in resolving and satisfying client requests and internal operational issues.●Interpret and communicate new or revised policies to members including HIPPA●Managing various general office duties such as answering inbound/outbound calls, completing insurance forms and mailing claims statements to patients upon request.●Reviewing customer survey information to prioritize areas of improvement.

Communications Coach at Optum Global Solutions

Philippines, Quezon City

From December 2016 to present

Planning and launching innovative, creative and effective communications campaigns internally.●Analyzing usage patterns to understand ways in which customers used company services.●Creates and implements internal communications strategies for company initiatives.●Working closely with assigned agents to identify their needs and challenges and provide solutions-oriented campaign themes.●Partners with the communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.●Coaching and mentoring agents on communication tactics with members regarding organization changes.

Education 2268d1971e94f9385bb533fadbb84d9a6ca967c84cee440ca10ab65d57d60a2c Education

Master's Degree at Philippine Womens University, Philippines

Graduated in 2012

Completed jobs 617b79560321047668b6ed1a89bb358dd2519518e7e52e59a322df4373b3a518 Completed Jobs

Number of completed jobs: 0

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