Brand Ambassador at Vipera Cosmetics

United Arab Emirates, Dubai

From December 2012 to January 2014

Take professional quality photographs to use on social media channels for promotional benefits.●Responsible for planning sampling events.●Provide customer service with extensive knowledge of VIPERA cosmetics.●Handle sales transactions, which included using cash registers.●Communicate to potential customers about the product value, quality and style

Customer Service Specialist/ at General Motors

Philippines, Quezon City

From March 2014 to May 2015

Resolves customer inquiries and complaints in a timely and empathetic manner. ●Serves as the main liaison between customers, management and sales team.●Politely assists customers via telephone and dealers by phoneand email.●Recipient of multiple positive reviews acknowledging dedication to excellent customer service.●Describes product to customers and accurately explain warranty details and care of merchandise.●Provides assistance about ongoing customer complaints, real time troubleshooting of car issues after sales.

Health Care Advisor at United Health Group

Philippines, Quezon City

From June 2015 to present

Member’s advocate -coverage and benefits.●Tasks include explaining member’s claims, appeals and complaints resolution status.●Continually maintain and improve the company's reputation and positive image in the markets served.●Assists in resolving and satisfying client requests and internal operational issues.●Interpret and communicate new or revised policies to members including HIPPA●Managing various general office duties such as answering inbound/outbound calls, completing insurance forms and mailing claims statements to patients upon request.●Reviewing customer survey information to prioritize areas of improvement.

Communications Coach at Optum Global Solutions

Philippines, Quezon City

From December 2016 to present

Planning and launching innovative, creative and effective communications campaigns internally.●Analyzing usage patterns to understand ways in which customers used company services.●Creates and implements internal communications strategies for company initiatives.●Working closely with assigned agents to identify their needs and challenges and provide solutions-oriented campaign themes.●Partners with the communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.●Coaching and mentoring agents on communication tactics with members regarding organization changes.

Brand Ambassador at Vipera Cosmetics

United Arab Emirates, Dubai

From December 2012 to January 2014

Take professional quality photographs to use on social media channels for promotional benefits.●Responsible for planning sampling events.●Provide customer service with extensive knowledge of VIPERA cosmetics.●Handle sales transactions, which included using cash registers.●Communicate to potential customers about the product value, quality and style

Customer Service Specialist/ at General Motors

Philippines, Quezon City

From March 2014 to May 2015

Resolves customer inquiries and complaints in a timely and empathetic manner. ●Serves as the main liaison between customers, management and sales team.●Politely assists customers via telephone and dealers by phoneand email.●Recipient of multiple positive reviews acknowledging dedication to excellent customer service.●Describes product to customers and accurately explain warranty details and care of merchandise.●Provides assistance about ongoing customer complaints, real time troubleshooting of car issues after sales.

Health Care Advisor at United Health Group

Philippines, Quezon City

From June 2015 to present

Member’s advocate -coverage and benefits.●Tasks include explaining member’s claims, appeals and complaints resolution status.●Continually maintain and improve the company's reputation and positive image in the markets served.●Assists in resolving and satisfying client requests and internal operational issues.●Interpret and communicate new or revised policies to members including HIPPA●Managing various general office duties such as answering inbound/outbound calls, completing insurance forms and mailing claims statements to patients upon request.●Reviewing customer survey information to prioritize areas of improvement.