Business Coach, Account Management, Personal Development, Business Planning, EntrepreneurshipHourly rates
|Business Coach||25 $/h|
|Account Management||20 $/h|
|Personal Development||20 $/h|
|Business Planning||25 $/h|
I am a Business & Professional Coach, someone who you can trust to lead you through a new professional stage, who can guide your team to a new level and most important, I am That someone who you can learn from and teach through reciprocity. I am a visionary, I’ve got the ability of seeing opportunities where others can just see obstacles. I’ve got a huge imagination and a very creative mind and both provided me with great chances through my professional career which I’m thankful for. My analytical thinking is what most of my clients appreciate, along with my transparency and my sense of equanimity. I developed very important professional roles for several companies in very different areas acquiring a rich professional experience in: Finance, Telecommunications, Real-estate, E-commerce, Insurances, Tourism and Online start-ups among others. In essence, I expertised myself in new projects, helping freelancers and companies finding their niches. Few years ago I decided to stablish a new residence, something out from the “crazy noise” where I could combine my personal growth with what I professionally love to do and I can proudly say I got it! With a very good response from the market and very satisfying reviews of my work worldwide. Now starting at Parttimerz.com hoping to increase my portfolio. Feel free to contact me anytime!
Logistics Coordinator at Global Events
From March 2012 to September 2013
Global Events Management was an Israeli- Spanish company, based in Jerusalem and Barcelona. Its main activity was to organize and promote different sports & entertainment events around the world. As a Logistics Coordinator, I was in charge of ensure the correct delivery of all tickets to final clients, basically within IK & Ireland territories, to attend all kind of events petitions and collaborate in anything needed. Main duties & achievements: - Direct contact with providers. - Timing supervision, assigned per customer and event. - Events' online closure- Reporting. - Complaints resolution: phone and e-mail. - Inbound and e-mail attention.
Operations Supervisor at Emergia
From March 2008 to March 2012
Emergia is a Customer services company which follow a Contact center business line. It has more than 10 Contact centers around the world with physical presence in more than 4 countries. As an Operations Supervisor, I was responsible for the good development of the Project working hand to hand with all Team Leaders and team members. Main duties & achievements: - Team management of up to 100 people, 4 Team Leaders. - Internal professional Coaching. - Training plan design and manuals. - Training development: Customer excellence, Products, Services & updates. - Data reporting design and update: individual and global levels. - Data analysis and presentation for daily, weekly, monthly and quarterly meetings. - Team Leaders coordination and daily duties assignment. - Team’s dimensioning, work plan, holidays and rotatives to cover 8 am to 10 pm service. - Action plans per person and project. - Speech design and implementation. - Bonus design and coordination. - Implementation of Back office procedures for the whole National territory. - Invoicing Forecast. - Workflow monitoring. - Client meetings. - Business strategy definition. - New market lines research & proposal. Main Client: VODAFONE BUSINESS. Main achievements: - Consecutive targets closures with a multitask team. - New general procedures implementation for the National territory, still in use by different companies in Spain. - Decrease of % of HR rotation, managing a monthly 5%.
Operations Manager at Unitono
From October 2013 to December 2014
My main concern being an Operations Supervisor, was to meet KPI's with SLA's. Being responsible for a 70% of corporative decisions affecting directly on budget, daily operation and final income. Working directly with clients and teams, gave me the chance to achieve new challenges day by day. My main duties and achievements were: - Daily, weekly, monthly reporting design and update, on global and individual levels. - Team’s dimensioning, work plan, holidays and rotatives. - Focus plans, action plans and improvement plans per person and area. - Team’s work monitoring. - Projects quotations. - Bonus design and coordination. - Quality feedback to meet standarts. - Database management: charges, queues and leads control. - Area’s financial profits control & forecast. - International clients’ meetings: USA, UK, France markets. - Company’s follow up & visits, to ensure quality Kpi’s were achieved. - New markets research: UK, USA. - Clients’ billing. Main clients: EMAGISTER (www.emagister.com), TRIP ADVISOR, DOCTORALIA, PARABEBES, ISALUD.COM. Main achievements: - Consecutive targets closures with a multitask team (F2F, email & phone). - Positive closures on financial targets. 2017- The initial team is still active nowadays working “inhouse” under the same implemented standards.
Project Quality Manager at Unitono
From October 2013 to January 2015
Unitono was a Contact Center company, absorved by Grupo Avanza (Outsourcing company). My mission as a Quality & Procedures Manager, was to ensure that all the services "in house" where following our internal procedures and reaching all quality stantards. That involved a direct collaboration with clients and workers, several coaching actions to keep teams' motivation and a constant follow up on all data to propose all kind of needed action plans. Main duties & achievements: - Preparation and development of internal Procedures map. - Elaboration and composition of product’s manual for all services in the company. - Speech design and implementation. - Preparation and development of corporative training: product, sales, customer excellence. - Quality plans design and implementation for all services. - Quality reporting design, including personal and areas’ efficiency and analysis. - Quality audit. - Recruitment & HR collaboration. - Client meetings, quality and procedures: Spanish, English and French. Main Clients: TRIP ADVISOR, EMAGISTER, BALEARIA, DOCTORALIA, GRUPO TELMO,PARABEBES.COM, ISALUD.COM.
Business Coach at Fiverr
From August 2015 to present
Basically, I started using Fiverr as a testing plattform to launch possible services to the general market and then analyse the response and utility those services have in return. All started here and still goes on, as a "low cost" way to get good Business & Professional coaching. What I do offer: 4 Business & Entrepreneurs: - Business niches searching and first steps towards a new business unit. - Business performance analysis. - Business consulting. - Action plans. - Online reputation improvement. - Business strategy 4 Professionals: - Online presence analysis. - Content development: CV/ resumes, Cover letters, presentations... - Professional advise. - Linkedin optimisation. - Interviews simulation. - Professional plan & strategy. - Job searching. - Companies research & key facts elaboration. Clients are free to get in touch with me via e-mail, phone or video conference. In short, it is all about defining a good starting point to increase chances of success. Main achievements: - Territory: in 2017 expanded from Europe territory to USA- SOUTH AMERICA-ASIAN TERRITORIES (China, Indonesia, Taiwan). - Reach 2nd selling level with more than 150 clients in portfolio. - In 2018, reached an 80% of refered clients, meaning a 99% of cs satisfaction level accomplished.
Business Coach at Freelance
From September 2015 to present
Basically, I started using Fiverr as a testing plattform to launch possible services to the general market and then analyse the response and the utility those services have in return. All started here and still goes on, as a "low cost" way for my clients to get good Business & Professional coaching. What I do offer: 4 Business & Entrepreneurs: - Business niches searching and first steps towards a new business unit. - Business performance analysis. - Business consulting. - Action plans on businesses in need. - Online reputation improvement. - Business / Marketing / Sales Strategies. 4 Professionals: - Online presence analysis. - Content development: CV/ resumes, Cover letters, presentations... - Professional advise. - Linkedin optimisation. - Interviews simulation. - Professional plan & strategy. - Job searching. - Companies research & key facts elaboration. Clients are free to get in touch with me via e-mail, phone or video conference. In short, it is all about defining a good starting point to increase chances of success. Main achievements: - Territory: in 2017 expanded from Europe territory to USA- SOUTH AMERICA-ASIAN TERRITORIES (China, Indonesia, Taiwan). - Reach 2nd selling level with more than 150 clients in portfolio. - In 2018, reached an 80% of refered clients, meaning a 99% of cs satisfaction level accomplished.
Co-Founder at LinkedCoaching
From March 2018 to present
Linked Coaching is an emergent business unit specialized into help all kind of professional towards their professional goals, through great Linkedin profiles creation and management. As a Co-Founder, I helped in the decision-making process and provided guidance through all the creation path in order to get things ready for the big start-up. I'm basically in charge of the Operation, updated all the time for our clients to get the best service, I'm also in charge of creating a good team to work close with and empower personal- professional knowledge.
Master's Degree at UOC, Spain
Graduated in 2011
Number of completed jobs: 0
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