3D Modeler, 3D Designer & Artist, Copywriter, Technical Support AgentHourly rates
|3D Modeler||15 $/h|
|3D Designer & Artist||15 $/h|
|Technical Support Agent||15 $/h|
Easygoing, versatile and attentive to the smallest detail
3D Designer & Artist
Technical Support Agent
Business Systems Administrator at Hunyani Corrugated Products
From January 2009 to October 2012
- Sage Line 500, CS3 & Sage Pastel administration. - Email, Internet, File & Print server administration. - Information System auditing: Data Security, CS3 user profiles, user logs. - Data infrastructure administration: Data Backup & Restore, data quality analysis (data integrity assurance) storage media and IT consumables administration. - IT projects co-ordination - Supporting processes for change requests & suggestion box for improvement or innovative application(s) use. - Conducting company analysis and delivering IT solutions. - Maintaining & supporting company’s IT systems through efficient helpdesk administration. - Providing daily, weekly, monthly and year-end backups of the ERP Server and file server. - Creating, maintaining and deleting user accounts on the ERP, File and Print Server, Internet and Email in line with procedures and policy. - Evaluation and recommendation of the new hardware and software. - Managing and developing the company’s website. - Performing occasional overtime and remote support. - Conducting user training sessions on computer use and software applications to end-users - Increasing computer awareness generally throughout the office by motivating, advising staff on hardware & software usage. - Identifying priorities and implementing positive solutions by working closely with network users. Operational Management and Achievements: - Co-coordinating on a Server Virtualization Project using VMware Infrastructure. - Developed an Order Tracking program with VB for the Sales Department. - Contributed to strategy formulation and forward planning as a member of the management team. - Liaison with third party service providers and ensuring correct solutions are delivered to pre-assigned budgets. - Staff training. Hunyani Paper & Packaging (Corrugated Products Division
Field Engineer at Sechaba Computer Services
South Africa, Johannersburg
From December 2013 to January 2017
- Provide hands on local ICT support fixing all ICT issues in clients’ remote offices. - Travel to different offices across the country as and when required to provide ICT assistance and resolve clients ICT hardware and software issues. - Work with the Infrastructure Manager, Field Engineer Team Leader and other ICT team members to determine how best to deal with ICT issues quickly and efficiently as they are logged through the Servicedesk. - Work with the Field Engineer Team Leader to address assigned calls. - Work with Service Desk and Desktop Support advising on call progress and where appropriate advise them on how best to address different types of calls. - Work as part of ICT, to support the development and implementation of technical solutions to support the company’s expansion and other initiatives - Use Support Works to access calls and provide appropriate solutions and update as appropriate. - Work within the requirements of service level agreements including fix times - Liaise with clients about the resolution of the call ensuring they are up to date of progress at all times. - Perform all duties within the requirements of an SLA/OLA - Ensure adherence to the company’s equalities and diversity policy.
Business Technology Consultant at Vision360
From October 2015 to present
Identify process development and improve business operations by creating effective solutions. - Prepare and maintain business project documents. - Plan and implement the clients' system upgrades. - Supervise business technology design and evaluation. - Coordinate with business users and IT groups to develop solutions and manage management processes. - Analyze and develop programs to improve quality of services with help of tools. - Interpret business processes and translate them into functional requirements as per technical specifications. - Analyze and resolve business application issues. - Perform end user testing and provide training and support to users. - Organizing and conducting training session on basic computer usage for business cases. - Analyze data, research and provide recommendations to administration. - Collaborate with end users to create application documents and procedures. - Ensure that pertinent regulations are complied with business technology solutions. - Monitor business technology trends in the market. - Review support conformity and vendor contracts.
ICT Consultant at Exclusive Solutions
From October 2012 to July 2013
- Assisting in the planning, designing, documentation, and implementation of various systems to include desktop PC’s, servers, network equipment, and software applications. - Managing billing & periodic reporting. - Attending to customers and providing excellent customer service and support at all levels. - Responsible for the shop’s cash & stocks. - Monitoring and maintaining the use of the Cafe’s photocopiers and printers. - Developing, maintaining, and monitoring procedures for all server backups. - Monitoring, planning, and coordinating the distribution of client/server software and service packs. - Making recommendations for new equipment and services to purchase and working with various vendors for procurement. Curriculum Vitae for Kudakwashe Murungu (Information Technology) - Performing on-site and remote technical support. - Assisting in the organization and inventory of all hardware and software resources. - Maintaining excellent communication with the Company Directors on all tasks and projects. - Creating and maintaining good technical documentation. - Providing emergency on-call support on a rotating schedule. - Performing other duties as assigned. - Supervising of junior staff (technicians) Other Duties at Exclusive Solutions - Managing the existing ICT & communication infrastructure, both from a HW, SW & services point of view for Exclusive - Solutions’ clients - Enforcing the ICT policies. - Participating in the rolling out of new ICT projects to various clients.
Studying at ProTheta Computing Institute
Number of completed jobs: 0