Sales Engineer at Methodic Engineers W.L.L

Qatar, Doha

From September 2014 to present

Methodic Engineers a pioneer Business enterprise in Qatar is a Trading Company with diversified business activities. Established in the year 2008 is one of the leading suppliers to the oil and gas market segment & Construction Industry. We exclusively represent world renowned manufacturers and principals having ISO 9001 or equivalent quality system certification. Highlights:  Acquired and applied professional/technical knowledge, skills, experience, and judgment to accomplish results, serve customers better and contribute to the organization’s intellectual capital.  Establishing new, and maintaining existing relationships with clients  Liaised with EPC Project Consultants & Contractors, govt. institutions, oil & gas companies for up-coming and on-going projects.  Demonstrated excellence by targeting new principals that can support in supplies for major ongoing projects in Qatar.  Submit and follow up material submittals for new products ensuring that they are in compliance with client specifications.  Successfully obtained approvals for Principals from end users.  Managing and interpreting clients requirements  Persuaded clients that a product or service will best satisfy their needs  Negotiated tender and contract terms  Negotiated and closed sales by agreeing terms and conditions  Offering after-sales support services  Analyzing costs and sales  Provided coaching and professional development to new team members.  Closely working with the owners of Projects to specify Methodic Engineers Principal Products in their System.  Assuring market reach, project penetration, maintaining the project tracker report.  Coordinating sales projects  Liaising with other members of the sales team and other technical experts

Technical Support Engineer- Service Level Management at Mphasis

India, Mangalore

From January 2014 to September 2014

Mphasis is an IT services company based in Bangalore, India. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services. It serves financial services, telecom, logistics, and technology industries. Mphasis was ranked #7 in India IT companies and overall #165 by Fortune India 500 in 2011. Highlights:  Run a query on all HP queues to determine if it contains Sev 1 or Sev 2 SN Incidents  Tracking & Monitoring high severity incidents  Acknowledging & Re-Assigning the incidents  Saving Response SLA’s before any breach  Notifying Via mail & call to respective point of contact if issue is not resolved in time  Providing complete process training to new members of the Team.

Junior Relationship Executive at Muthoot Finance Ltd

India, Mangalore

From December 2011 to August 2014

Muthoot Finance Ltd. is an Indian financial corporation. It is known as the largest gold financing company in the world. In addition to financing gold transactions, the company offers foreign exchange services, money transfers, wealth management services, travel and tourism services, and sells gold coins at Muthoot Finance Branches. The company's headquarters are located in Kerala, India, and it operates over 4,400 branches throughout the country. Outside India, Muthoot Finance is established in the UK, the US, and the UAE. While the company falls under the brand umbrella of the Muthoot Group, its stocks are listed on the Bombay Stock Exchange (BSE) and NSE. As of March 2012, revenue (after expenditure) stood at more than Rs.23,000 crore ($4.2 billion). The target market of Muthoot Finance includes small businesses, vendors, farmers, traders, SME business owners, and salaried individuals. Highlights:  Effective lobby management i.e. Responsible to attending walk -in clients at Branches.  Extending courteous support to all walk-in customers and educating them about the product & services company offers.  Ensured proper Verification & Valuation of Collateral Securities and Documents.  Appraising availability of cash position at the Branch/Bank and inform the requirements to the Manager.  Verification of daily cash balance, Fund management, bank account operations and bank reconciliation to be exclusively monitored by the Branch Manager.  Effectively handled software’s i.e. CBS/ CRM and ensuring all KYC entries in the same.  Responsible for processing/ documentations of Loans & other financial services.  Responsible for cross selling of all products and achieved individual & branch targets.  Conducted field visits and met corporate customers for business development.  Coordination with various Banks & preparation of BRS.  Maintained important formats & documents like Gold Loan/ Vault/Key Movement/ CIT/GIT Register/ Safe Custody / Bond Delivery/Packet Movement/Token Lost.  Removed audit objections and irregularities.  Efficiently conducted supervisory duties when required as per the Branch Managers guidelines.  Ensured that customer portfolio of the branch is maintained and enhanced by providing efficient service & support to the customer.  Negotiated debt and payments with customers and proposed solution suitable for both company and client.  Followed-up on outstanding loans & closed before it turns into NPA.  Effectively Implemented new rules and regulations when they are passed by State or Reserve Bank Of India.  Made sure that the Company’s policies and procedures are in line with all rules and regulations associated with mortgage and consumer lending and customer deposits.